Returns

Holiday

During sales periods, all products are eligible for our standard return policy unless marked "Final Sale". Our standard return window applies. 

USA Returns: 

We offer returns within 14 days of delivery date, and exchange for store credit within 28 days.

All returns must be shipped back in unused condition with the original packaging and dustbag. Prior authorization is required for all returns. All returns will be subject to a $15 handling fee, which is waived if returned for store credit.

Items marked final sale and sample sale are ineligible for return. Gift cards are final sale, and do not expire. All store credit is final.

START YOUR RETURN

  1. Please visit https://frejanyc.loopreturns.com/
  2. Enter your order number, email or zip code
  3. Select the products you would like to return. If you’d like to exchange, please select “Store Credit” as your refund method.
  4. Please use the prepaid label included in your original packaging to ship back the package.
  5. You will be refunded within 15 business days of the order received back to the warehouse

REFUND POLICY

Upon receipt of your return, the item will be processed and a quality check will be done to ensure perfect condition. Please allow 15 business days for the process of your refund, and 3-5 business days for it to appear in your account.

Original shipping, insurance, and duties costs (if any) cannot be refunded, and if you are returning part of a set or applied any quantity discount codes to your order, your return will be adjusted accordingly. Refunds for store credit are final. 

International Orders:

We are unable to accept returns or exchanges for international orders. Please reach out to hello@frejanyc.com with any questions. 

ORDER ISSUES

If there is an issue with the item you received, please send an email to hello@frejanyc.com including images of the issue within 3 days of delivery so we can assist you.

Please return any defective items back to us within 30 days of receiving your label for a refund. Any return fees will be waived for incorrect or defective items.